Shipping Policy
If you have any questions or concerns regarding deliveries and shipping, please don't hesitate to contact our Customer Support team. We are here to assist you and ensure a seamless and satisfactory delivery experience.
Deliveries and Shipping
We understand that receiving your furniture in a timely and safe manner is important to you. That's why we strive to provide reliable and efficient delivery services. Please have a look at the following information regarding deliveries and shipping for your convenience.
Shipping Methods and Options
We offer various shipping methods to accommodate your needs:
Standard Shipping: Our standard shipping option delivers your furniture to your designated address within the estimated timeframe provided during checkout.
White Glove Delivery: For larger furniture pieces or items requiring assembly, we offer white glove delivery service. Our professional delivery team will handle the entire process, including inside delivery, assembly (if required), and removal of packaging materials.
Shipping Costs
Shipping costs are calculated based on several factors, including the size, weight, and destination of the items in your order. The shipping charges will be displayed during the checkout process before you complete your purchase. We may also offer promotional free shipping during specific periods or for eligible orders.
Delivery Timeframes
The estimated delivery timeframes depend on factors such as product availability, your location, and the shipping method chosen. During the checkout process, we will provide you with an estimated delivery date. Please note that custom-made or personalized items may require additional production time, which will be indicated on the product page.
Tracking Your Order
Once your order has been shipped, we will send you a shipping confirmation email. International orders will come with a tracking number. You can use this tracking number to monitor the progress of your shipment through our designated shipping carrier's website. Please allow a brief period for the tracking information to become available after receiving the email.
Delivery Preparation
To ensure a smooth delivery process, please consider the following:
Accurate Shipping Information: Double-check and provide accurate shipping details during the checkout process. Any errors or incomplete information may cause delays or unsuccessful deliveries.
Accessibility: Ensure that your delivery address is accessible to our shipping carriers. If you live in a building with specific access requirements or restrictions, please inform us in advance.
Room Readiness: If you are expecting large furniture pieces, measure your doorways, hallways, and staircases to ensure they can accommodate the items being delivered. Clear any obstacles or fragile items that may hinder the delivery process.
Delivery Acceptance
When your furniture arrives, please inspect the packages for any visible signs of damage before accepting the delivery. If you notice any significant damage, please note it on the delivery receipt or refuse the shipment altogether. In such cases, contact our Customer Support team immediately so we can assist you further.
International Shipping
We offer international shipping to select countries. During the checkout process, you can enter your international address to calculate the shipping costs and determine if we deliver to your location. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient.
Customer Support
If you have any questions or concerns regarding deliveries and shipping, please don't hesitate to contact our Customer Support team. We are here to assist you and ensure a seamless and satisfactory delivery experience.