FAQ
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To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished shopping, proceed to the checkout page where you can enter your shipping information and select your preferred payment method. Review your order details and click "Place Order" to complete the purchase.
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We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), and other secure online payment platforms. Tabby is available for interest-free installments. Select your preferred payment option during the checkout process.
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Yes! Well, you can definitely follow up with us at info@modumethod.com. In case we are shipping internationally, you will be receiving a tracking number depending on the form of shipment we have arranged.
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The delivery time depends on several factors, including the shipping method, your location, and the availability of the product. Estimated delivery times will be displayed during the checkout process. Please note that custom-made or personalized items may require additional production time.
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Yes, we offer international shipping to select countries. During the checkout process, you can enter your international address to calculate the shipping costs and determine if we deliver to your location.
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We have a straightforward Returns and Exchanges policy. If you are not satisfied with your purchase, you can initiate a return or exchange within 14 days from the date of delivery. Please refer to our Returns and Exchanges policy for detailed instructions and eligibility requirements.
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We aim to process and ship orders promptly, but if you need to cancel or modify your order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes.
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We do have a studio which we would be happy to welcome you in via appointments! Email us and let us know when you would like to visit so we can tidy up for you.
If you can't make it, as an online retailer we provide detailed product descriptions, images, and customer reviews on our website to help you make an informed decision. Don't hesitate to contact us for more information. -
Our dedicated Customer Support team is here to assist you. You can reach us through info@modumethod.com. Whether you have questions about products, need assistance with an order, want to schedule an appointment, or require further information, we are ready to help.
If you have any other questions or concerns not addressed here, please feel free to contact us. We value your feedback and want to ensure your experience with us is enjoyable and satisfying.
CONTACT
We're here to assist you with any questions or concerns you may have.
Reach out to us using the contact information below and our dedicated team will get back to you as soon as possible.
Phone & WhatsApp
+971 (0) 58 525 6638
Email
info@modumethod.com
Customer Service Hours
Monday to Friday
10am - 5pm (GMT +4)