FAQ
We're here to assist you with any questions or concerns you may have.
Contact us and our dedicated team will get back to you as soon as possible.
Customer Service Hours
Wednesdays, Thursdays and Fridays
9:00 am - 6:00 pm (GMT +4)
How can I place an order?
To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished shopping, proceed to the checkout page where you can enter your shipping information and select your preferred payment method. Review your order details and click "Place Order" to complete the purchase.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), and other secure online payment platforms. Select your preferred payment option during the checkout process.
Can I track my order?
Yes! Well, you can definitely follow up with us at info@modumethod.com. In case we are shipping internationally, you will be receiving a tracking number depending on the form of shipment we have arranged.
How long does it take to receive my order?
The delivery time depends on several factors, including the shipping method, your location, and the availability of the product. Estimated delivery times will be displayed during the checkout process. Please note that custom-made or personalized items may require additional production time.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your international address to calculate the shipping costs and determine if we deliver to your location.
What is your return policy?
We have a straightforward Returns and Exchanges policy. If you are not satisfied with your purchase, you can initiate a return or exchange within 14 days from the date of delivery. Please refer to our Returns and Exchanges policy for detailed instructions and eligibility requirements.
Can I cancel or modify my order?
We aim to process and ship orders promptly, but if you need to cancel or modify your order, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes.
Do you have a showroom where I can see the furniture?
Currently, we operate exclusively as an online retailer and do not have physical showrooms. However, we provide detailed product descriptions, images, and customer reviews on our website to help you make an informed decision. However, we do have a studio which we would be happy to welcome you in via appointments! Email us and let us know when you would like to visit so we can tidy up for you.
How can I contact your Customer Support team?
Our dedicated Customer Support team is here to assist you. You can reach us through info@modumethod.com. Whether you have questions about products, need assistance with an order, want to schedule an appointment, or require further information, we are ready to help.
If you have any other questions or concerns not addressed here, please feel free to contact us. We value your feedback and want to ensure your experience with us is enjoyable and satisfying.