a. Product Condition: To be eligible for a return or exchange, the product must be in its original condition, unused, and free from damage or signs of wear. It should be accompanied by the original packaging, tags, and any included accessories or manuals.

b. Timeframe: Returns and exchanges must be initiated within 14 days from the date of delivery. After this period, we may not be able to accept returns or exchanges. 

a. Contact Us: To initiate a return or exchange, please contact our Customer Support team within the specified timeframe. You can reach us through info@modumethod.com, providing your order details and the reason for the return or exchange.

b. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

c. Packaging and Shipping: Please ensure that the product is securely packaged to prevent damage during return transit. We recommend using the original packaging, if available. You are responsible for the cost and arrangement of the return shipping. We recommend using a reliable shipping method with tracking and insurance.

a. Refunds: If you are eligible for a refund, it will be issued to the original payment method used for the purchase. Please allow for the processing time of the financial institution. Refunds will typically exclude any original shipping charges and may be subject to a restocking fee, which will be communicated to you during the return process.

b. Store Credit: Alternatively, you may choose to receive store credit instead of a refund. Store credit can be used for future purchases on our website and will be provided in the form of a unique code or credit applied to your account.

a. Product Exchange: If you wish to exchange your product for a different item or variant, please indicate your preference during the return process. We will guide you on the availability and any price adjustments that may apply. The new item will be shipped to you once the original product has been received and processed.

 b. Exchange Shipping: You are responsible for the shipping costs associated with the exchange, including the return of the original product and the shipment of the new item.

a. Reporting Damages: If you receive a damaged or defective product, please contact our Customer Support team immediately, providing details and supporting photographs, if possible. We will work with you to resolve the issue promptly.

b. Replacement or Repair: Depending on the circumstances, we will arrange for a replacement, repair, or appropriate resolution for the damaged or defective item at no additional cost to you. 

Please note that certain items are non-returnable and non-exchangeable for hygiene or safety reasons. These may include mattresses, pillows, bedding, and custom-made or personalized items. Any exceptions will be clearly stated on the product page.

Your satisfaction is our top priority, and we strive to provide exceptional customer service throughout the returns and exchanges process. If you have any questions, concerns, or special requests, please don't hesitate to contact our Customer Support team. We are here to assist you and ensure your experience with our furniture is nothing short of delightful.